Ceretas News
CQC announce they will target home care services
The Care Quality Commission (CQC) is to carry out a themed inspection programme of home care services. The programme will help the regulator develop new ways to ensure these services meet the essential standards people have a right to expect and that people are being treated with dignity and respect.
The programme will start in April and will cover about 250 providers of domiciliary care services. It will run alongside CQC?s planned reviews of these services and focus on three outcomes
- Respecting and involving people who use services
- Care and welfare of people who use services
- Supporting workers
CQC inspectors will be joined by professional experts and „experts by experience? – people who have a personal experience of using home care services. The programme will be supported by an advisory group, with members drawn from a range of organisations including the Equality and Human Rights Commission, Age UK, ADASS and NCF.
As well as producing an inspection report for each agency CQC visit they will also produce a national report that sets out what they find about quality and safety in these themed inspections. These inspections follow a pilot programme of 30 inspections of domiciliary care services, where CQC has been trialling different methods to make sure inspectors clearly hear the views of people who use the services and their families.